Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team for assistance with account access, deposits, withdrawals, verification requests or site faults. Use our convenient communication channels - email or phone - for targeted help on payments, affiliate queries and general enquiries, and a member will follow up promptly. Support covers account changes, payment guidance and technical troubleshooting.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - use for account queries, verification, payment issues and technical faults |
| General Enquiries | [email protected] - site info, promotions and feedback |
| Affiliate Enquiries | [email protected] - partnership and commission queries |
| Phone | +61 2 4983 7214 - phone support for account and payment enquiries |
| Working hours | Mon-Fri, 09:00-18:00 - limited weekend email support |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Add a clear subject line so we can understand your request, and include up-to-date contact details in case we need to reply. Missing or outdated details may delay a response.
Send us a message
Response Time
Most enquiries are answered within one business day. Simple requests via live chat or email are often resolved quickly, while more complex issues - such as verification or payment cases - may take longer depending on their nature and the information required. We aim to keep you informed throughout the process and will provide updates if extra time is needed.
Feedback
Got feedback? Share suggestions or ideas to improve the site. We read every message and use feedback to prioritise updates, fix issues and improve usability. Send a quick note via live chat, email or the feedback form in your account. Short tips or detailed ideas are both welcome - they help us make the site better for everyone.